Help Desk at the Parr Center
 

 I WANT TO REQUEST SOMETHING. NOTHING IS BROKEN OR WORKING INCORRECTLY.

To submit a non-emergency request for something that is not related to anything broken or working incorrectly, please reference our Service Catalog.


I NEED HELP. SOMETHING IS BROKEN.

If something technology related is broken or not working correctly, please submit a ticket to report an IT issue to the Service Desk.

If something facilities related (e.g., a door, a bathroom sink, etc.) is broken or not working correctly, please instead ask your SchoolDude administrator to submit a work order to the Facilities Services team.

 

The Service Catalog is Currently Being Updated

Some services and service offerings have been relocated. If you are having trouble finding a particular service or service offering, please utilize the search bar at the top-right of this page.

Self-Service Options

Not finding what you need? Search the client portal for additional answers.

Most Frequently Requested Services

Below are comprehensive guides offering detailed insights into our most frequently requested services. By clicking on a topic button, you can access a more detailed view containing extensive information on resolving various issues effectively. Simply click on the corresponding button to explore further:

D2L Brightspace is the version of the Desire2Learn (D2L) learning management system (LMS) currently in use at Central Piedmont Community College. It is an online course environment that allows instructors to deliver course materials, communicate with students, and create learning activities and assessments. D2L Brightspace can be used for distance education courses or to supply an online component for a traditional face-to-face course.

D2L Brightspace’s secure course site can be accessed with a web browser, which enables you to engage with or develop content on the site anywhere, any time, and at your convenience.

Access brightspace at the following URL: https://brightspace.cpcc.edu

The Brightspace Community for D2L is an interactive platform where educators, administrators, and learners can collaborate, share resources, and discuss best practices related to the Brightspace Learning Management System.

Hours of Operation

Walk in support is located on the second floor of the Parr Center.

  • Sunday Closed
  • Monday 8:00 a.m. - 7:30 p.m.
        Walk-In Support 8:00 a.m. - 7:30 p.m.
  • Tuesday 8:00 a.m. - 7:30 p.m.
        Walk-In Support 8:00 a.m. - 7:30 p.m.
  • Wednesday 8:00 a.m. - 7:30 p.m.
        Walk-In Support 8:00 a.m. - 7:30 p.m.
  • Thursday 8:00 a.m. - 7:30 p.m.
        Walk-In Support 8:00 a.m. - 7:30 p.m.
  • Friday 8:00 a.m. - 5:00 p.m.
        Walk-In Support 8:00 a.m. - 5:00 p.m.
  • Saturday9:00 a.m. - 1:00 p.m.
        Walk-In Support 9:00 a.m. - 1:00 p.m

Computer Labs

Open Computer labs are located at the following locations. A staff member is available to provide assistance between the hours of 8:00 a.m. - 5:00 p.m.

Computer Lab Locations