Extra Login Security with Duo
Help safeguard student success by securing your account with Duo today.
All of us are bad at coming up with and remembering secure passwords. Duo is a multi-factor authentication app that enhances the security of your account by making it more difficult for anyone but you to access your account, even if they have guessed your unique, random, secret password ("Winter2021!"). Duo works by sending a notification to your device (such as your smartphone) to confirm your identity after you enter your username and password.
Duo is required for all employees. A constantly growing number of services utilize Duo to safeguard your access to important resources.
How to Get and Use Duo: Enroll a Device
Setting up a smartphone or other personal device to start using Duo to verify your identity is quick:
- Go to duo.cpcc.edu and select “Start Setup.”
- Choose the device you want to use to verify your identity when you log in.
- Continue following the instructions to set up your device. This includes installing the Duo app to the device you want to enroll. The requirements to install and run the Duo Mobile app depend on your device type:
- You will receive an “Enrollment Successful” message when done. Select “Dismiss.”
- Choose what you want Duo to do by default when you login (e.g., automatically send your device a push notification).
When logging in to most Duo-protected services, an option will be available to remember your device for 30 days. This option should only be used on trusted personal devices. Depending on your settings, you may need to cancel the pending login request in order to access this option.
If you don’t want to use a personal device or don’t have a smartphone, you can request a device from ITS to use with Duo (limit one per employee). Contact the Service Desk to learn more.
You cannot use another multi-factor authentication app instead of Duo — apps like Authy, Google Authenticator, and 1Password are not compatible with Duo-protected services.
How Many Devices to Enroll
ITS recommends that you enroll at least one extra device as a backup for recovery purposes if your primary device is lost, broken, stolen, or otherwise inaccessible to you. An old smartphone works great as a backup; your work phone’s extension is a decent alternative. Landlines and SMS-only devices will only help you recover access to the Duo site if you lose access; you cannot use a landline or SMS-only device as your enrolled device for regular Duo use.
The number of devices you enroll beyond this depends on how you personally like to work with technology. You may want to enroll additional devices for convenience or to fit the way you work. For example, if you already use a universal 2nd factor ("U2F") hardware device for your personal accounts, you can enroll it with Duo and access most Central Piedmont resources the same way.