eLocker Troubleshooting Guide

eLocker uses a technology called WebDAV to provide remote access to student's network folders via the web. WebDAV is an open standard which extends the http protocol to allow users to edit and manage files on remote web servers. WebDAV stands for Web-based Distributed Authoring and Versioning.

Since WebDAV is an open standard, it is implemented differently, or not at all, depending on the software configuration of the client computer. A good resource for information on WebDAV is available at http://webdav.org.

Several issues have been identified that can prevent certain users from connecting to WebDAV. Part of the problem is the wide variety of client configurations on student computers. Other issues are caused by the varied support offered by several different Microsoft products. A good overview of these issues, which is summarized below, is provided at http://www.atarex.com/services/support/webdav-msft.shtml. 
 

To map your eLocker to a Windows computer, please select the appropriate Operating System (OS) and follow the directions below:
 
  • Click on Start
  • Right-click on Computer and select Map Network Drive...



  • Click on Connect to a web site that you can use to store your documents and pictures




    Click on Next
  • Select to choose a Custom Network Location and click on Next
  • Enter https://elocker.cpcc.edu/home/<CPCCLoginID> into the text field, replacing <CPCCLoginID> with your username



  • Click on Next
  • You will be prompted to enter your CPCC Login ID and password



  • After doing so, click on OK
  • Once a connection has been established, you will be prompted to specify a name for the network folder



  • Click on Next
The system will create the network location and provide the option to open the location automatically after completing the setup.  Once you have finished, click on Finish located at the bottom-right of the page.
 
 
Windows XP/Vista users will need to install the following patch on their workstation:
Once installed, the client will need to follow the steps below to access the E-locker:
 
  • Click on the Start Menu
  • Right-click on My Computer and click on "Map Network Drive..."
  • Click "Sign up for online storage or connect to a network server"
  • Click on Next
  • Select "Choose another network location"
  • Enter the WebDAV address (https://elocker.cpcc.edu/home/%CPCCLoginID%) replacing %CPCCLoginID% with your username
  • Type in user credentials (CPCC Login ID and password) to login
  • Click on the Start Menu
  • Right-click on Computer, then click on "Map Network Drive..."
  • In the Folder field, enter the WebDAV address (https://elocker.cpcc.edu/home/%CPCCLoginID%) replacing %CPCCLoginID% with your username
  • Click Done.
  • Type in user credentials (CPCC Login ID and password) to login


Mac OS X Users:

  1. Click on your desktop
  2. Click "Go" on the toolbar
  3. Select "Connect to Server"
  4. Under server address type https://elocker.cpcc.edu/home/<cpccloginID>,
  5. Click "Connect"
  6. Enter your CPCC Login ID and Password

A connection to the eLocker will then be placed on the desktop for easy access.
 

Alternate WebDAV Clients - Since E-Locker uses WebDAV technology, it is accessible via any SSL capable WebDAV client.

Connect to https://elocker.cpcc.edu/home/<cpccloginID>,where <cpccloginID> is your College issued CPCC Login username. Linux users may use Cadaver or Konqueror.

You can find a number of potential software solutions at http://webdav.org/projects/.